Hospital consultant psychiatrist and I meet Colin, who is identified by his GP. He did not leave his own home for a month because he heard voices assuming he believed he was kidnapped. The psychiatrist discusses the medicine for Colin, and I talk to him about the things in his life that affect his mental health.
This is my role as a social worker: through talking therapy, practical support, and by promoting people's rights, I help people manage social factors in their lives will help them become better, such as relationships, housing and work.
Now I support Joe, who was detained under the Mental Health Act. He pleaded with this decision in a tribunal, so I showed a report I wrote about his relationships and living situations, as well as the treatment he received for his mental health disorder, in the panel.
I outline the number of Joe's strengths showing that he does not have to be in the hospital, and plan a plan that illustrates how mental health services can support him after he returns home.
The judge agrees in favor of my recommendations and discharges Joe on condition that he complies with the plan. Joe is happy. He thanked me for my support, saying: "At all times I am under mental health services, no one spoke for me as before."
In the morning I visit Nahid, who has been diagnosed with depression and Alzheimer's disease. When I first met him, I was surprised to see his home neglected without access to hot water or heating. I'm glad to see that suppliers are both set in response to my calls.
Now I've been to check whether Nahid can manage his finances on his own – an important decision with broad implications – discovered that his son uses his child to fund his gambling addiction.
Following a rigorous process, I learned that he was capable of making decisions about his money, but I wanted to make sure he kept it safer. Together we calculate a daily budget and he resolves to stop allowing others to use his card card.
In our weekly meeting of meetings I show my assessment of Colin. Our team psychologist suggests a group of therapy that supports people who hear the voices, and the psychiatrist explains how he plans Colin's medication forwards. I'll also meet Colin regularly.
Today I am on duty, which means I respond to people experiencing a mental health crisis. It is one of the most difficult parts of my job – the task is not predictable and often faced with extreme situations requiring rapid intervention.
A girl goes to the office. He tells me he wants to die, and searches for ways to bring his own life. I see someone as hopeless that I'm not disappointed, but I have to stay calm.
I learned words carefully to help him see his life, and we are together with his many goals in life. We talk about psychological tools, such as thinking and other strategies to manage poor emotions, and I'm referring to her in the crisis team to visit her at home to provide support.
My last appointment of the week was a rewarding one: my last meeting with Michael.
We work because he was released from a mental health hospital. He felt that his long stay there had stripped him of his identity, so we worked to rebuild it – as well as strengthening his relationship with his daughter.
He wants to support others with similar experiences, so I'm connected with a group that helps improve mental health services by giving people the perspective of using them.
• In the UK, the Samaritans can be contacted 116 123 or email jo @ samaritans. org. In the US, the National Suicide Prevention Lifeline is 1-800-273-8255. In Australia, the Lifeline crisis support service is 13 11 14. Other international suicide aid is available at www.befrienders.org.
• Some details have been modified to protect the identities of service users and family members involved
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