Organizations that run the Firefox web browser in Enterprise environments can subscribe to a newly established premium plan to expand support.
Firefox Premium Support is a new offer for Businesses that provides organizations with enhanced support options. The plan provides access to an Enterprise customer portal, improved bug submission options and bug fixes, SLA management tools and more.
Firefox remains free for Home users and Enterprise users alike. The Firefox Extended Support Release edition remains free and available to anyone free of charge. The support remains community-driven for the most part; users can use Mozilla Wiki, file bugs at Mozilla @ Bugzilla, or use community forums for support.
Premium Support is a new support plan for Businesses. The plan starts at $ 10 per supported installation and includes the following benefits:
- Private bug submission
- Fixing critical security with SLA
- Tag tag insertion caution with guaranteed response time
- Enterprise customer portal
- Contribute to Firefox and the roadmap
- Active notifications of critical Firefox events
- SLA management tool
The benefits that premium support customers get are immense and help Businesses customize, deploy, and manage Firefox installations. The ability to file private bugs and guaranteed response times can be especially welcome to Enterprise customers.
Mozilla provides a deeper insight into the future of Firefox development alongside it; Business customers have knowledge of critical events. While Mozilla has not disclosed what this means, it is likely that the notifications include advanced notifications about major changes to Firefox, e.g. the introduction of new features such as DNS over HTTPS.
The Final Writings
Firefox Premium Support is a new option for Enterprise customers that greatly improves support in some ways for organizations; it makes Firefox more attractive to organizations and can help diversify Mozilla's revenue streams at once.
It remains to be seen whether the ability to file private bugs will affect the openness of Firefox development. Some bugs, most notably security threats, were also prevented.
Mozilla's revenue came from search deals to a large degree and a large portion of the money came from Google's browser today. Mozilla recently launched Firefox Private Network, a browser proxy to improve users' privacy.
Now You : What are you getting at Firefox Premium for Businesses? (via Sören)