Police departments in several states reported disruptions to 911 emergency call services Monday night.
The Minneapolis Police Department said the 911 lines were “not available nationwide” but provided some other details. Issues have been extended to departments in many states, including Minnesota, Delaware, Arizona, Indiana, Colorado and Pennsylvania.
“ATTENTION: The 911 lines are not nationwide. This is for telephone calls and text messaging. If you need help with police, fire or emergency assistance in Minneapolis, please call 612- 348-2345. We will advise when this issue is resolved, “the department said.
Delaware State Police said these dispatch centers are experiencing a “state-wide service interruption.”; Officials later released an update noting that the service had been restored.
“Delaware State Police Dispatch Centers are now operational and 911 calls are being received,” the Delaware State Police said in a statement. “If you call 911 and receive a busy signal or recorded message, callers are encouraged to text 911 and type your emergency in the message field or use non-emergency phone numbers . “
The outage appeared to resolve itself within minutes in several locations.
The 911 outages have received immediate investigation from the Federal Communications Commission, the agency responsible for controlling communications services. FCC Commissioner Jessica Rosenworcel called for an investigation into the situation.
“One system we need to work on all the time is 911,” Rosenworcel wrote on Twitter. “The FCC needs to get under it now and find out what’s going on.”
The cause of the service delay is not immediately clear. However, the departments reported issues amid an ongoing outage affecting Microsoft 365 services, including Outlook and Office.
Earlier Monday night, the city of Redmond, Washington mentioned that phone lines and email accounts of the city were killed due to the loss of Microsoft 365. Microsoft headquarters is located in Redmond.
Microsoft did not immediately return a request for comment.
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