Sony has clarified more details surrounding a controversial new voice recording feature on the PlayStation chat, which was first mentioned in its recent 8.0 update this week, after some users believe that the company will actively record and moderate conversations with private groups.
In a new blog post published Friday, Catherine Jensen, vice president of consumer experience around the world, admitted the company “should have more clearly explained why this functionality is being released.”
Jensen has now confirmed that Sony will not be actively listening to voice chats whatsoever when launching the PS5 feature next month. “Its sole purpose is to assist in the reporting of inappropriate behavior, including actions that violate our Community Code of Conduct,” he wrote. “Please note that this feature will not actively monitor or listen to your conversations ̵1; ever – and will be strictly reserved for online abuse or harassment reporting.”
Instead, the company said the feature will record the past five minutes of any private voice chat around. That way, if a user encounters harassment or anything they think violates Sony’s rules regarding player behavior, they can submit up to a 40-second clip for the moderation team. Sony to check. Includes 20 seconds of potentially offensive behavior as the user chooses, with 10 seconds before and 10 seconds after the selected segment for added context.
“These reports can be submitted directly through the PS5 console, and will be sent to our Consumer Experience team for moderation, who will listen to the recording and take action, if necessary. Some submitted reports will not be valid, and our team will use it as an opportunity to provide guidance and education, ”Jensen explained.
He went on to say that there will be no option to opt-out of voice chat recording, as Sony wants “all users to feel safe when playing with others online, not just those who choose to enable this. ”